Support
Help Center
Find answers to common questions and learn how to get the most out of Bridleway.
Getting Started
Learn the basics of using Bridleway
- How to create an account
- Understanding your dashboard
- Setting up your profile
- Verification process explained
Buying a Horse
Everything you need to know about purchasing
- How to search for horses
- Understanding listing details
- Contacting sellers
- Making an offer
Selling Your Horse
Create compelling listings that sell
- Creating your first listing
- Pricing your horse competitively
- Taking great photos
- Writing effective descriptions
Payments & Billing
Fees, transactions, and subscriptions
- Understanding listing fees
- How transaction commissions work
- Managing your subscription
- Refund policy
Trust & Safety
Stay safe while trading horses
- Verified seller badges
- Escrow protection explained
- Reporting suspicious activity
- Safe payment practices
Account & Settings
Manage your Bridleway account
- Updating account information
- Notification preferences
- Privacy settings
- Deleting your account
FAQ
Frequently Asked Questions
How much does it cost to list a horse?
Listing fees start at $99 for our Essential plan (30 days), $199 for Premier (60 days), and $299 for Elite (90 days). Each tier includes different features like photo limits and visibility options.
What is the transaction commission?
We charge a 3% commission on successful sales, with a minimum of $199 and a maximum of $2,500 per transaction. This fee only applies when your horse sells through our platform.
How do I know if a seller is trustworthy?
Look for verified seller badges, read reviews from previous buyers, and use our escrow service for added protection. We verify seller identities and encourage transparent communication.
Can I list horses from other marketplaces?
We aggregate listings from trusted external marketplaces for browsing, but creating a listing on Bridleway requires you to have direct ownership or authorization to sell the horse.
How does the escrow service work?
Our $99 escrow service holds the buyer's payment securely until the horse is delivered and both parties confirm the transaction. This protects both buyers and sellers from fraud.
Still Need Help?
Our concierge team is standing by to assist you with any questions or concerns.