Trust & Safety
We're building a marketplace you can trust. Here's how we protect our community.
Beta Disclaimer
Bridleway is currently in beta. We're actively building and improving our verification and safety features. During this period, we encourage extra diligence when transacting. All current features are free while we refine the platform with community feedback.
How We Protect You
Seller Verification
We verify seller identities through email confirmation and phone verification. Verified sellers receive a badge on their listings.
- Email verification required
- Phone verification for badge
- Business verification available
Listing Review
During beta, our team manually reviews listings before they go live to ensure quality and accuracy.
- Content review for accuracy
- Photo verification
- Price reasonableness check
Secure Communication
Initial contact happens through our platform, protecting your personal contact information until you're ready to share.
- In-app messaging
- Email protection
- Inquiry screening
Clear Policies
We maintain clear community guidelines and take swift action against violations.
- Published community guidelines
- Report mechanism for issues
- Quick response to violations
Auction Data Transparency
Our marketplace includes reference data from public horse auctions to help buyers understand market values. Here's how we handle this data:
Every auction listing clearly displays its source (Keeneland, Fasig-Tipton, etc.) and links directly to the original listing.
Auction data is provided as market reference. We direct users to the original sources for purchases and detailed information.
Auction houses and rights holders can request removal of their data by contacting us.
Best Practices for Safe Transactions
For Buyers
- 1.Always view the horse in person before purchasing
- 2.Request a pre-purchase veterinary exam
- 3.Verify seller identity and ownership documents
- 4.Use secure payment methods with documentation
- 5.Get a written bill of sale for every transaction
For Sellers
- 1.Be honest and thorough in your listing descriptions
- 2.Provide recent photos and videos of the horse
- 3.Disclose any known health or behavioral issues
- 4.Verify buyer commitment before finalizing
- 5.Keep records of all communications
Report an Issue
If you encounter a problem, suspicious activity, or believe a listing violates our policies, please let us know immediately.